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Returns and Exchanges

Can I return something I just bought?

Sure thing! Here is a link to follow the guidelines for returning products here. All items must be in reselling condition

How do I begin a full or partial refund?

 If you have an account with us, you can log in to initiate the mail-in return process. Select “My Orders” > “View” > “Return”

If you did not create an account when placing your order, you can use this form to access your order information and start the mail-in return process.
This request is then submitted to our Customer Service team for review. Items can be mailed back within 30 days of delivery for a refund.

Is the Login/Profile page able to make returns?

Yes, the Login/Profile page is able to facilitate the return process as described. If you have an account with us, you can log in, navigate to “My Orders,” select the specific order, and initiate a return by clicking on the “Return” option. This feature streamlines the return process, making it convenient for you to manage returns directly from your profile.

I placed an order with a gift card, how will my returned merchandise be credited back to me?

Please email our customer support team at woodsharktradingco@gmail.com and we will send you a coupon code that will issue the credit for the amount of the refund. This will be used as a store credit and can be applied to any of your future orders with us! Since we cannot issue a refund to a prepaid gift card directly, this is the only option for us to make it right.

 

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